Client Subscriptions and Billing
Practitioners | Website
OFW Family Law Practitioner accounts are always free, but professionals can help clients get their own accounts up and running through bulk subscriptions and individual purchases. Billing tasks, such as purchasing bulk subscriptions or activating individual client accounts, must be completed through the OFW website, not the mobile app.
- Frequently Asked Questions
- Bulk Subscriptions and Promo Codes
- Managing Client Subscriptions
- Client Affordability Programs
Client Subscription FAQs
Do I have to purchase subscriptions in bulk in order to activate my clients' accounts?
No, you do not have to purchase bulk subscriptions in order to activate client accounts. You can purchase individual subscriptions when creating a new family or once you have been connected to a client on OFW.
Can I get a refund for bulk subscriptions or individual account purchases?
Yes, we have a 30-day refund window for all purchases through the OFW website. To request a refund, please contact our customer support team.
Bulk Subscriptions and Promo Codes
Practitioners can help their clients save money on their OFW parent subscriptions through the purchase of bulk subscription packages. Packages are available in 10, 20, and 30 account volumes.
Managing Client Subscriptions
If you'd rather purchase client subscriptions on a case-by-case basis, you'll need to know how to manage client subscriptions with your OFW Practitioner Account.
Client Affordability Programs
We want every family who could benefit from the use of OurFamilyWizard to be able to use our tools. That's why we have offered fee waivers and discounts for military families since our inception.