Knowledge Center

Helpful Articles, Tutorials, and Regional Resources

Tips & Tricks

Calendar

Changing Views on the Calendar
Exporting the Calendar
Finding a New Event Created by a Co-Parent
Holiday Scheduling
One-Time Events
Parenting Schedules
Printing the Calendar
Recurring Events
Trade/Swap Tool

Expenses

Check-Other vs. OFWpay™
Creating an OFWpay™ Account
Creating Expense Categories
Creating Expense Reports
Creating New Expenses
Creating New Payments
Editing or Deleting an Expense
Making a Partial Payment
Marking an Expense as Reimbursed
OFWpay™ FAQ
Responding to an Expense Request
Scheduling Payments with OFWpay™

Messages

Action Items and System Messages
Analyze Your Tone with ToneMeter
Attaching and Downloading Files on Messages
Checking Your Spelling on OFW
Deleting a Message
Determining if a Message has been Viewed
Message Board FAQ
Organizing Messages with Folders
Printing All Messages
Responding to Messages
Searching for Messages
Sending Messages

Info Bank

Basic Info Bank Entries
Class Schedules
Family Vitals
Medical Entries
Sharing Documents via MyFiles

Journal

Creating New Journal Entries
Journal Reports
Viewing, Editing, and Deleting Journal Entries

My Account

Getting information about the other parent's activity.
Confirming Your Co-Parent's Subscription Status
Difference Between Third Party and Professional Accounts
Email and Text Message Notifications
Linking to your professional on OFW
Login History Reports
Security Settings
Third-Party and Child Accounts
Updating Account and Contact Information
Updating Color Preferences
Updating Your Language Preference
Username and Password Help

General

Removing OFW Emails from Spam Lists

Billing

Adding ToneMeter™ and Additional MyFiles Space to Your Account
Billing FAQ
Purchasing a Subscription for Your Co-Parent
Renewing a Subscription
Using a Promo Code