Easy and Documented Payments with OFWpay™
OFWpay™—OurFamilyWizard's built-in payment system for shared parenting expenses—helps parents maintain clear and concrete reimbursement records. Use this tutorial for getting started with OFWpay™ on the OurFamilyWizard website.
In this tutorial:
Many parents rely on OFWpay™ to reliably send and receive reimbursements for shared parenting expenses. To make that process even smoother, here are some of the most frequently asked questions we receive about OFWpay™ accounts.
Why does my application say pending $1,000?
When your OFWpay™ application is under review, the submitted account will show a status of 'pending' with a weekly transfer limit of $1,000 on the OFWpay Accounts page. This does not mean there is a pending charge for $1,000. The 'Status' and 'Limit' columns are separate pieces of information.
Why am I not seeing the option to use my OFWpay™ account?
First, check the status of your application. If your application is pending or suspended, you will not have the option to use OFWpay™ to submit payments to your co-parent. Contact customer support with any questions about suspended accounts.
Second, if your co-parent does not have an active OFWpay™ account, you will not be able to use OFWpay™ to transfer funds to them. Each parent has to have an active OFWpay™ account in order to send and receive reimbursements.
How do I check if my co-parent has an OFWpay™ account?
When your co-parent submits an application for an OFWpay™ account, you can find the status of their application in the OFWpay™ Accounts section of the Expense Log. Their account status will be listed in the grey box in the upper right-hand corner of the OFWpay™ Accounts section. Parents will also receive an Action Items alert when their co-parent's OFWpay™ account application has been successfully processed.
Why wasn't my payment successful?
There can be various reasons why a payment failed to process, such as reaching your weekly transfer limit. For more details about a certain transaction, please contact our customer support team.
What are 'weekly limits' on OFWpay™ accounts?
Every OFWpay™ account begins with a $1,000 weekly transfer limit. Within any period of 5 business days, a parent can only send $1,000 to their co-parent.
Can my co-parent see my banking details?
No. The only information that is visible about accounts is the last four digits of the account number.
Why was my OFWpay™ application unsuccessful?
There are different reasons why an account application was unsuccessful. For more details about your particular application, please contact our customer support team.
Can I delete my OFWpay™ account?
Yes. To delete an account, go to the OFWpay™ Accounts section of the Expense Log and click on the 'Delete' icon for the account you wish to remove.
My banking information changed. Can I update my OFWpay™ account details?
You can't update an existing account, but you can create a new one. If your banking information changes, remove the existing account with the incorrect information and submit an OFWpay™ application with your current banking information.
Can I have multiple OFWpay™ accounts?
Yes. When you have multiple OFWpay™ accounts, you must designate one 'primary account.' Your primary account is where you'll receive funds from your co-parent. You can send payments to your co-parent using any of your OFWpay™ accounts, but it will default to the primary account if you do not update your selection during the payment process.
Does the parent receiving funds get charged with transaction fees?
No. Only the parent sending the payment will be charged for the fees associated with OFWpay™ transactions. A transaction fee is charged on top of the total that is being sent to the recipient.
Transaction fees are as follows:
• Transactions between $0 - $100: $2.50 Fee
• Transactions between $101.00 - $999: $5.00 Fee
• Transactions between $1000 - $2499: $7.50 Fee
• Transactions greater than $2500: $10.00 Fee
Applying for an OFWpay™ account
To create an OFWpay™ account, you must wait 30 days after signing up for OFW. You'll also need a valid U.S. checking or savings account in order to apply.
- To create an OFWpay™ account, first, navigate to the Expense Log tab.
- Click on the OFWpay™ Accounts section in the left-hand navigation.
- Click on the Add OFWpay™ account button in the upper left-hand corner.
- Complete the required fields with your information. If any piece of information provided in the application does not match your records, the application will be rejected.
- Thoroughly review the terms and conditions for using an OFWpay™ account. The fee structure for transactions and errors will be listed in the blue box in the upper right-hand corner of the window. You must agree to all listed terms in order to submit an OFWpay™ application.
- Click Submit in the upper left-hand corner of the window.
New applications typically take 5-7 business days to process. Updates on the status of your OFWpay™ account application will be sent to the Action Items folder in your Message Board.
Once both you and your co-parent have active OFWpay™ accounts, you will see OFWpay™ as an option when creating payments through the Expense Log.
Check-Other versus OFWpay™
There are two ways of documenting payments and reimbursements made between co-parents. You can note when payments are made and received through means outside of OFW or you can use an OFWpay™ account to make documented electronic payments on OurFamilyWizard.
Check-Other: Select this payment method if you are making a payment by any means outside of the website: cash, check, money order, etc. Payments made outside of OFW require a payment note to document some information related to the payment (i.e., check number, money order number, etc.). Once you submit a Check-Other payment, your co-parent can confirm that they've received it on their end. Once a Check-Other payment has been confirmed, the statuses of the applicable expenses will be updated to "Paid."
OFWpay™: OFWpay is the online transaction system integrated with your OurFamilyWizard account. Using OFWpay™, you and your co-parent can send and receive secure electronic payments that the site will thoroughly document for you. To use OFWpay™, both parents will create individual OFWpay™ accounts in the Expense Log. Once both parents' accounts are approved, OFWpay™ will be an available payment option. When you reimburse an existing expense using OFWpay™, each step of that payment is tracked in the Expense Log. Once the payment has been deposited to your co-parent's account, the total will be automatically deducted from your total of unreimbursed expenses, leaving no extra work to be done.