OurFamilyWizard Customer Support and Other Resources

The OurFamilyWizard website is dedicated to providing families with the best tools available for managing family communication. Customizable calendars, payment tracking tools, and free mobile apps are just a few of the various features that OurFamilyWizard offers to help families stay connected. While providing these tools is one thing, offering assistance when you need it is just as important. Technology can help make co-parenting easier to manage, but tools are most effective when they are supported. The OurFamilyWizard team offers support to users in various ways in order to provide assistance that fits the needs of each individual. Let's take a look at some of the OurFamilyWizard team offers support to users.

  • Live customer support: The value of receiving help from a real person when you need it is great. There are some co-parenting software services only offer one brief help page that only covers a few common questions. Other services may have phone support, but you'll waste minutes dialing through a directory only to be forwarded to a voicemail or put on hold for several minutes more. When it comes to anything related to your family, you shouldn't have to wait or struggle to get the assistance you need to keep moving forward; so the service you're using to help you manage co-parenting should be attentive and personalized. 

    For fifteen years, the OurFamilyWizard website has had actual people providing customer support by both phone and email. The OurFamilyWizard customer support team is available seven days a week over hours that make it easy for users to receive immediate support when they need it. Customer support representatives at OurFamilyWizard have the knowledge to assist users with whatever technical questions they may have. The OurFamilyWizard support team will listen to a question and offer the most efficient solution possible each time. No matter if you're a computer expert or have little to no knowledge of how they work, the dedicated customer support staff are prepared to walk you through the task you need to accomplish. If you happen to contact customer support outside of office hours, your call or email is promptly returned the following day. Even so, it is very likely that the information you need is already available to you on one of the OurFamilyWizard help sections
  • Help pages: The team at the OurFamilyWizard website aims to anticipate the technical needs of users and to offer assistance to those who want it when they want it. Throughout the various tools on the website are helpful links that provide instructions and other information about how to use each tool.  More than just these links, the OurFamilyWizard help section offers links that dive deeper into how to use different tools and answer other questions. Answers to a broad spectrum of frequently asked questions are covered in these links. For example, if you are a parent looking for tips on how to set up your parenting schedule on the calendar, there's a link for that complete with step-by-step instructions and images to guide you. Or, if you're curious to know more about the different payment tracking options available within the expense log, there's a link that explains your options. Whether you're a visual learner or someone who prefers written instructions, these links will provide you with the right details to help you accomplish your task.

    Besides offering helpful links for parents, professionals are also offered assistance with the tools in their account. Help links are spread throughout the tools within professional accounts that offer helpful information on how to use tools. Even more, help pages and tutorial videos explain how professionals can make the most of their accounts by doing things like create and link to clients accounts and manage promo code packages
  • Resource links: While the technology offered by the OurFamilyWizard website can help co-parents manage all sorts of issues, there are some matters that technology alone cannot solve. A divorce or separation is a complicated, emotionally taxing event to occur in any person's life. Many people desire to have legal and/or mental health support as they navigate through the process, but they don't always feel confident that they know where to start looking for it. 

    While the OurFamilyWizard customer support team can only offer technical support regarding the software, the OurFamilyWizard resources section can help in your search for finding a professional to work with. Broken down by state, these the pages include links to information about family law and mental health professionals in your area. More than links to professional resources, there are links for co-parents to get information about child health and safety, financial planning, parenting education, and much more.

Let's face it: co-parenting isn't always easy. There's a lot to deal with when raising kids across multiple homes, not to mention the task of managing your parenting partnership with your ex-spouse. Technology can certainly help to make all of this easier for both you and your kids, but it can only do so the right way if the technology is well supported.

The customer support team at the OurFamilyWizard website is there to offer you the accommodating, person-to-person assistance so that you can use the program to its fullest potential. For visual learners and readers, the help links and pages on the website are there to guide you. When the support you need reaches beyond the technology provided by OurFamilyWizard, links to resources can jumpstart your search for finding the right help for you.


Keep your family moving forward with the help of the technology and support offered by the OurFamilyWizard website. Sign up today!