Billing Help

New pricing will go into effect on January 2, 2024 for current users on old pricing. If your subscription renewal is before this date, you will not pay new prices until your following renewal.  

For exact details, please check your email. You can also log in and go to the Billing page of your account or contact us for more information.  

To see our current pricing, please visit our Plans and Pricing page. 

• Choose Your Own subscriptions: Receive Calls only 

• Essentials subscriptions: 45 minutes per month for outgoing Calls*

• Premium subscriptions: Unlimited outgoing Calls 

* Only Calls that you initiate count towards your minute limit.  

There will be no changes to your account, and you will remain on our fee waiver program. Your account will automatically be moved to our Essentials plan at no cost so you will have access to initiate 45 minutes of outgoing Calls a month. If you’ve opted in to receiving emails from us, you’ll receive an email once you have access to Calls. 

New pricing will apply to the account that is paying for the subscription. Both accounts will receive access to Calls based on the subscription paid for (see the FAQ above about Calls minutes per subscription type for more details).  

We will no longer be offering storage as an add-on for purchase. Accounts on a Choose Your Own subscription will have access to 1 GB of storage, and the following plans offer users more storage space for files:  

• • Essentials: 5 GB file storage space 
• • Premium: Unlimited file storage space 

If you paid for additional storage, all media already uploaded will remain saved in your account, but you will not be able to upload files beyond the available storage you currently have unless you upgrade your subscription plan to a tier with more storage. This change will go into effect at your renewal following January 2, 2024. 

• Users can request a full refund for their subscription within the first 30 days after purchase. To request a refund, contact the OurFamilyWizard customer support team at (866) 755-9991 or info@ourfamilywizard.com. Refunds are not issued outside of the 30-day window. For more information about our refund policy, click here. 

While OurFamilyWizard accounts cannot be deleted, if you no longer wish to use your account and are within the 30-day refund window, contact us.

If you are beyond the 30-day refund window and no longer wish to use your OurFamilyWizard account, check that your account is not set up for auto-renewal. You may also wish to disable your account notifications or delete the OurFamilyWizard app from your mobile device.

To enable auto-renewal for your account, log into the OurFamilyWizard web application and navigate to Billing within the My Account section. Once there, click the Edit link next to Auto Renew. You will then be walked through selecting the subscription options for your next renewal.

To cancel auto-renewal for your account, log onto the OurFamilyWizard web application and navigate to Billing within the My Account section. Once there, click on the link that says ‘Cancel Auto-Renewal’.

If you’ve applied for and have received the military family discount in the past, you do not need to resubmit an application when renewing. You can have the complimentary subscription applied to your account after your co-parent has purchased their renewal. Once your co-parent has renewed, contact our customer support team to request the military discount.

Alternatively, if you'd like to renew your account and apply the complimentary subscription to your co-parent, contact our customer support team for help with your renewal.

To purchase your co-parent’s subscription, log onto the OurFamilyWizard web application and navigate to Billing within the My Account section. Where your co-parent’s subscription expiration date is listed, click on the Renew Now! button.

You are only able to purchase your co-parent's subscription if their account does not have an active subscription. If their account has not yet expired, you will not see the option to renew your co-parent's subscription. 

To update the billing information used for subscription purchases, log onto the OurFamilyWizard web application and navigate to Billing within the My Account section. Once there, click the 'Edit' button located in the 'Payment Information' section.