Action Items and System Messages

Action Items and System Messages are folders on the OFW message board that contain notifications about activity within your family on OFW. These messages can be particularly useful when you are looking for additions made by your co-parent or other family members. They also provide an additional record of account history for future reference.

In this tutorial:


 

Action Items

Co-parents will receive an Action Item alert when a request that needs their attention has been entered, updated, or responded to by the other parent. The activity for which co-parents receive an Action Item include but are not limited to:

Action Items messages will typically contain a link to the entry or activity in question. 

 


 

System Messages 

System Messages contain updates about entries that do not require a direct action from the co-parent. System Messages include but are not limited to changes made to the following:

 


 

Action Item and System Message History

Unlike messages sent between you and your co-parent, third-parties, children, and professionals, action items and system messages are not chronicled in the All Correspondence folder. If you need to recover an Action Item or System Message that you deleted less than 30 days ago, go to the Trash folder and use the Move To drop-down to place the message back in its original location. If it has been longer than 30 days, please contact our customer support team for assistance in retrieving the message.