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Q: What if I am not very experienced with computers?
A: The features of the site are easy to use. You do not need experience with computers. The site has online help sections and customer support is available via phone locally at (763)755-9991 or toll free at 1 (866)755-9991 and by email at info@ourfamilywizard.com. |
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Q: What do I need to get started?
A: You need only a few things to get started. However, to use the full capacity of the site's features you should have the following: |
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A computer with a modem (for dial-up internet service) or a network card (for broadband internet service). Computers are available at electronics superstores (such as Best Buy and CompUSA), specialty dealers (such as Gateway and Apple), and online (such as Dell, Gateway and Apple). You can usually obtain a package that will include a computer, keyboard, mouse, monitor and printer at prices starting at about $1,000.00. |
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Internet service. There are two main options for internet connections (dial-up connections and broadband connections)
• Dial-up connections are the most common and the least expensive (about $5.95-$25.00 per month). Internet service can be purchased from both local and national service providers. AOL, CompuServe and MSN are common dial-up services. These connections tend to be slower, but are more than adequate for using The OurFamilyWizard® website.
• Broadband internet services are more expensive (about $30.00-$70.00 per month). They offer far superior speed for internet browsing. The two main options for high speed internet connections are cable and DSL. High speed connections can be purchased locally and nationally. Road Runner, AT&T and Earthlink are common broadband internet service providers. |
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A printer is very helpful, but not necessary. A printer will allow you to print pages from the site. Any printer will work, but a color printer is nice to have for this site. Inkjet, Multifunction and LaserJet are the most common types of printers.
• Inkjet printers are fairly inexpensive ($79.00-$400.00). They offer versatility and quality at an affordable price.
• Multifunction printers offer a unique solution for different needs. Multifunction printers can operate as a printer, scanner, fax machine and photocopier. These printers are reasonably priced ($150.00-$600.00) based on the many features they offer.
• LaserJet printers tend to be much more expensive ($400.00-$4,000.00) and offer professional quality printing. |
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A scanner is helpful, but not necessary. Any scanner will allow you to input electronic copies of your insurance cards, divorce decree, court orders and any other documents. There are several options for scanning information onto the site.
• You can purchase your own scanner. Scanners range in price from $99.00-$1,000.00 depending on the features you are looking for. A modestly priced scanner will work with The OurFamilyWizard® website.
• You can purchase a multifunction printer with scanner capabilities.
• If you don't want to buy a scanner, businesses such as Kinko's can help you with scanning for
• Many public libraries have computer labs with scanners that you can use for free.
• Many family law professionals can scan documents for you. |
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Q: How do I get started?
A: You will need to get a username and temporary password. You can obtain the username and password a few different ways. |
Visit us on the internet at http://www.Ourfamilywizard.com and click on the Join Now button.
Your lawyer, mediator, parenting consultant, or other family law professional can create an account for you.
Call us at (763)755-9991 or toll free at 1 (866)755-9991. |
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Q: What do I do after I have my username and temporary password?
A: After you have your username and temporary password you will be able to log onto our system for the first time. After you have logged on you will be asked for some information to activate your account: |
You need to change your password
You need to input your name, address, phone number, and other contact information
You need to provide a valid credit card or billing code |
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Q: After my account is activated, how do I start using the site?
A: To take advantage of all of the site's features, you should gather the following information: |
• Contacts and addresses
• Medical, dental and optical information
• Child care information
• Educational information
• Extra-curricular activity information
• Religious information
• Financial information
• Bank accounts
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• College savings
• Trust funds
• Insurance information
• Vital statistics
• Date of birth
• Height and weight
• Clothing sizes
• Social security number
• Any other elective information |
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Q: After I have all of the information, how do I use the site?
A: The Help section will help you use the site. Click on the Help button which is located in the top right hand corner of the page. There are several ways you can get help with the site. |
• You can use the tutorials that will guide you through the site.
• If you have a specific question you can use the Frequently Asked Questions (FAQ's) by locating your question and clicking on it.
• You can download and print a full manual
• You may contact our customer support by email at info@ourfamilywizard.com
• You may contact our customer support by phone at (763) 755-9991 or toll free at 1 (866) 755-9991 for additional support.
Four easy steps allow you to customize and tailor the site to meet your needs.
Step One - Selecting your Site Color Preferences
• Begin by selecting Site Preferences under the My Account button.
• Click the Pick button
• Select which color you would like by clicking on it
• Repeat this process with each of the members of your family
Step Two - Setting up the Information Bank
The information bank was created to store all of your important information.
• Begin by selecting which area of the Information Bank you would like to work with (school information, vital statistics, etc.). These areas are located under the Information Bank button.
• Input information in the spaces by clicking on the Add/New/Edit button.
• You can move from one area to the next. You can view and update the information as needed.
Step Three - Creating the access schedule (visitation schedule, parenting plan)
• Begin customizing the calendar application by setting up your basic access schedule. This is located under the My Account button.
• Select which days are primarily associated with each parent by clicking on the button for each day of the week.
• Next, enter the date you want the schedule to start on. This will color the background of the days on the calendar with the colors you previously chose.
• After the basic access schedule has been created, you can input events and activities. You can schedule single and recurring events by clicking on the appropriate button.
Step Four - Setting up your Expense Log
Create the desired expense types by going to the Expense Log page.
• Click on the Set-Up Expense Types button. • Click on the Create New button.
• Enter the types of expenses and the percentage each parent is responsible for.
• After you have created your expense types, you can record individual or shared expenses. You will be able to fully utilize all of the site's features after you have finished these simple steps. |
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Technical Questions:
The OurFamilyWizard® website is designed for fourth generation browsers (4.0) or higher. For best results we recommend Microsoft Internet Explorer\Netscape Navigator will perform the necessary functions. We urge you to upgrade to the newest version to maximize your ability to use all of the technologies that we have incorporated into the site. For information on upgrading to the newest versions please visit http://www.microsoft.com/downloads/search.asp? or http://home.netscape.com/computing/download/index.html?cp=hop03hb2 |
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Q. Do you want to make The OurFamilyWizard® website your browser's homepage?
A. Select your browser's type below and follow the directions. |
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America Online 4 or 5
1. Select "My AOL" in the top toolbar.
2. Click on "Preferences," then the "WWW" button.
3. Click on the "General" tab.
4. Under "Home Page," type http://www.Ourfamilywizard.com into the address box.
5. Click "OK," and you're done! |
Internet Explorer 5.x
1. Select "Tools" then "Internet Options."
2. Click on the "General" tab.
3. Under "Home Page," type
http://www.Ourfamilywizard.com into the address box.
4. Click "OK," and you're done! |
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Internet Explorer 4.x 1. Select "View" then "Internet Options."
2. Click on the "General" tab.
3. Under "Home Page," type http://www.Ourfamilywizard.com into the address box.
4. Click "OK," and you're done! |
Internet Explorer 3.x
1. Select "Views" then "Options."
2. Click on the "Navigation" tab.
3. Use pull-down menu to select "Start Page."
4. Type http://www.Ourfamilywizard.com into the address box.
5. Click "OK," and you're done! |
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Netscape Navigator 4.x
1. Select "Edit" then "Preferences."
2. Click on the "Navigator" category (left-hand list).
3. In the "Navigator starts with" section, click on the button next to "Home Page."
4. In the "Home Page" section type http://www.Ourfamilywizard.com in the text box.
5. Click "OK," and you're done! |
Netscape Navigator 3.x
1. Select "Options," then "General Preferences."
2. Click on the "Appearance" tab.
3. In the box headed "Browser starts with," select "Home Page Location."
4. Then, type http://www.Ourfamilywizard.com into
the box below.
5. Click "OK," and you're done! |
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TIP: You can also bookmark www.Ourfamilywizard.com by going to the Bookmarks menu at the top of your browser and choosing Add Bookmark or New Bookmark (some browsers may call these "favorites"). |
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Q. I can't see the whole Web page when I'm at www.Ourfamilywizard.com. What can I do?
A. Our Web site is designed for 800 x 600 monitor resolution. To check your computer's setting on a PC, go to the Control Panel. Click on Display and adjust the screen area under settings. To check your computer's setting, go to the Control Panel on a Mac. Click on Monitors. Adjust the resolution. You may also adjust your browser window to the width of our pages by simply pointing your cursor at the bottom right corner of the browser window. Hold down the mouse button and drag the window frame until it displays the entire width of The OurFamilyWizard® website home page. |
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Q. Is there a text-only version of this Web site?
A. www.Ourfamilywizard.com is designed to be viewed with graphics. |
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Q. What does "transfer interrupted" mean? Why does my page load only halfway?
A. Sometimes your browser doesn't receive all the information (text, graphics, etc.) needed to create, or build, a page. This may happen because of a computer error, an Internet error or a human error -- perhaps a link was clicked on before the entire page was loaded. Click your browser's Reload or Refresh button. Wait until the entire page appears before clicking on a link. |
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Q. How can I speed up my Web browsing?
A. Speed depends on several things: your modem speed, the connection to your server (the computer you dial into), the number of people on the Web ("traffic"), the kind of computer you're using and other influences. There are a few basic things you can do to increase speed: |
• Close all applications except the browser you're using.
• Set your monitor (screen) to a lower color resolution.
• For example, surfing in 16 color mode is faster than surfing in 256 color mode (it may not look as good in this mode, though). To check your computer's setting on a PC, go to the Control Panel. Click on Display and adjust the screen area under settings: To check your computer's setting on a Mac, go to the Control Panel. Click on Monitors. Adjust the resolution.
• Experiment with different browsers since some are faster than others.
• Allocate more memory to your browser. • Use a higher-speed modem (be sure your present modem is set to its maximum speed).
• Use a faster computer
• Set your browser cache to "once per session" in the Options.
• Avoid surfing the Web during peak use periods, like weekday afternoons.
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We hope this has answered your questions. If you still need help, click here info@ourfamilywizard.com. |
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